Frequently Asked Questions

Which payment methods do you accept?

• Maestro 
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

 

How do I cancel my order?

Orders cannot be canceled once they have been placed.

 

Do you provide tracking information?

Yes, we will send you a tracking number by email once your order has been processed. If you haven’t received tracking information within 5 days, please contact us.

 

How can I return a product?

Returns are processed via our warehouse. Return address: Sleutelbloemstraat 21, 7322 AJ Apeldoorn, Netherlands. Do not send returns without approval.

 

I placed an order. When will it be delivered?

All orders are delivered on average within 4 to 9 business days. Track & Trace numbers are automatically sent by email once your order has been shipped.